bb89's Privacy Policy
This policy provides a complete description of how your personal information is collected, used, and kept secure on the bb89 platform.
Introduction and Overview
bb89 is a trusted online entertainment platform in Bangladesh where protecting user privacy is one of our highest priorities. This Privacy Policy will inform you in detail about how bb89 collects your personal information, the purposes for which it is used, who it may be shared with, and how your information is kept secure.
By registering on our platform or using our services, you consent to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team regarding the matter.
This Privacy Policy applies to all bb89 services, including: slots games, live casino, cricket betting, fishing games, card games, and other entertainment activities. bb89 may update this policy from time to time, and the date shown at the top of the page will be revised to reflect any changes.
What Data We Collect
bb89 collects various types of information in order to provide its services. This information may be collected directly from you, automatically through technology, or from third parties.
Registration and Identity Information
Information you provide when creating an account:
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- National ID card or passport number (for identity verification)
- Account username and password
Financial and Transaction Information
Information required for processing deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (where applicable)
- Transaction history and amounts
- Time and method of deposits and withdrawals
- Records of bonuses and promotional benefits
Technical and Browsing Information
Information collected automatically when you use our platform:
- IP address and device information
- Browser type and version
- Operating system
- Page view times and session information
- Cookies and local storage data
- Referral source (where you came from before visiting the site)
Gaming Activity Information
Information collected to improve your gaming experience:
- Game play history and preferences
- Bet amounts and results records
- Bonus and free spin usage information
- Details of communications with support
- VIP level and rewards history
- Responsible gaming settings
Purpose of Data Use
bb89 uses collected information only for lawful and specific purposes. We process your information for the following reasons:
- Account Management and Identity Verification: Information is needed to create, maintain, and secure your account. We ensure that every user is of legal age and holds a genuine identity.
- Financial Transaction Processing: Financial information is used to ensure safe deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- Service Quality Improvement: By analysing your gaming habits, we improve the platform's functionality, new games, and features, and work to provide a better experience.
- Customer Support: Information is used to provide support in Bengali via 24/7 live chat and to resolve your issues quickly.
- Fraud Prevention and Security: Information is monitored and analysed to prevent illegal activities, fraudulent transactions, and money laundering.
- Promotional Communications: With your consent, information about new offers, bonuses, and tournaments may be sent by email. You may opt out of these communications at any time.
- Ensuring Responsible Gaming: Information is used to monitor your gaming behaviour, activate responsible gaming tools, and identify potential issues.
- Legal Compliance: Information may be processed to comply with applicable laws and regulations and to respond to requests from regulatory authorities.
Data Sharing and Disclosure
bb89 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:
Payment Processors
Only the necessary financial information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete secure financial transactions.
Technology Service Providers
Technology companies that assist in operating the platform (hosting, database, security) may access limited information solely to perform their functions.
Game Software Providers
Game providers such as Pragmatic Play, JILI, PG Soft, and Spribe may receive only the information necessary to operate game functions.
Legal Authorities
Information may be disclosed in compliance with applicable law in response to court orders, legal investigations, or legitimate requests from regulatory bodies.
Fraud Prevention Agencies
Limited information may be shared with international and local organisations that work to prevent financial crime, fraud, and money laundering.
Business Transfers
In the event of a business merger, acquisition, or asset sale, user information may be transferred, but will remain subject to this Privacy Policy.
Data Security Measures
bb89 employs industry-standard technical and administrative measures to protect your information. Our security infrastructure is continuously monitored and regularly updated.
- SSL/TLS Encryption: All data transmitted on our platform is protected by 256-bit SSL encryption, keeping the transfer of information between your browser and our servers completely secure.
- Data Encryption: Sensitive stored information, particularly passwords and financial data, is stored using advanced encryption algorithms.
- Access Controls: Only authorised staff may access the information needed to perform specific tasks. All access is logged and monitored.
- Regular Security Audits: Our systems are regularly tested by cybersecurity experts, and any vulnerabilities identified are resolved promptly.
- Two-Factor Authentication (2FA): Users can enable two-factor security for their account, which prevents unauthorised access.
- Regular Backups: All data is regularly backed up to secure locations so that information is not lost in the event of a technical issue.
In the Event of a Security Breach
If a data breach occurs that may affect your information, bb89 will:
- Notify you within 72 hours of the incident being confirmed
- Provide clear information about the nature of the breach and its potential impact
- Take immediate steps to protect your account
- Notify the relevant authorities as required by applicable law
Please note that no online system is 100% secure, but we are committed to ensuring the highest level of protection.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the bb89 website. Cookies are small text files stored on your device that help improve your browsing experience.
Essential Cookies
These cookies are essential for the core functions of the platform. Without them, login sessions, security verification, and payment processes will not work. Users cannot disable these cookies.
Functional Cookies
These cookies are used to remember your preferences (such as language settings and game preferences). They make your experience more personalised each time you visit.
Analytics Cookies
These cookies are used to understand which pages are visited most, which games are popular, and where issues are occurring on the platform. This information is completely anonymous.
Cookie Controls
You can control or delete most cookies by changing your browser settings. Please note, however, that disabling essential cookies will prevent you from using some features of the platform.
Your Rights and Controls
Every user registered with bb89 has specific rights regarding their personal information. We respect these rights and aim to fulfil them as promptly as possible.
Right to Access
You may request a copy of all information bb89 holds about you at any time. We will fulfil this request within 30 business days.
Right to Rectification
If any of your stored information is inaccurate, you can contact our support team to request a correction. Keeping information accurate is important for both parties.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations.
Right to Object to Processing
You may object at any time to your information being used for marketing purposes. After you raise an objection, we will stop using your information for that purpose.
Right to Data Portability
You may receive your information in a structured, machine-readable format that you can use on another platform.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be temporarily restricted, such as while the accuracy of the information is being verified.
How to Exercise Your Rights
To exercise any of the rights listed above, contact our support team in Bengali via 24/7 live chat or email us at [email protected]. After verifying your identity, we will process your request as soon as possible.
Data Retention Period
bb89 retains your information only for as long as necessary or legally required. Once the need no longer exists, the information is securely deleted or anonymised.
- Active account information: All account information is retained for the entire duration that the account remains active.
- Closed account information: Even after an account is closed, transaction records and identity information are retained for a minimum of 5 years due to legal obligations.
- Financial transaction records: Transaction records may be retained for up to 7 years for financial auditing and legal requirements.
- Customer support communications: Records of support conversations are generally retained for up to 2 years.
- Marketing information: If you opt out of marketing communications, that preference is recorded and your information will no longer be used for that purpose in the future.
- Technical log files: Server logs and technical diagnostic data are generally deleted after 90 days.
Protection of Minors
bb89 is strictly not for anyone under the age of 21. We do not knowingly collect information from children or minors. Age verification is a mandatory step in our registration process.
If we become aware that information belonging to a minor has entered our system for any reason, we will immediately close that account and delete all associated information.
If you become aware that a minor has registered on our platform, please notify our support team. Parents and guardians are encouraged to monitor their children's internet usage.
21+ age requirement is mandatory
You must be 21 years of age or older to use our platform. Age is verified at the time of registration.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team is available 7 days a week, 24 hours a day to assist you.
Live Chat Support
Get support in Bengali 24/7
Use the live chat directly on the platform
The fastest way to get a response
Notice of Policy Changes
bb89 reserves the right to make changes to this privacy policy. For any significant changes, we will notify you via your registered email or through a notification on the platform. Continued use of the platform after changes have been made will be considered as your acceptance of the updated policy. We recommend that you visit this page regularly.
All provisions of this privacy policy are consistent with bb89's Terms and Conditions. We also encourage you to read our Responsible Gaming policy.